Privacy Policy
We care about your privacy and want you to feel confident when shopping with us. This policy explains what personal information we collect, why we need it and how we look after it.
What information do we collect?
When you place an order or contact us, we may collect information such as your name, email address, billing and delivery address, telephone number and details of your order.
We only collect information that we need to process your order, arrange delivery, respond to your enquiries and provide you with a good customer service experience.
How do we use your information?
We use your information to:
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Process and fulfil your orders
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Arrange delivery of your purchases
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Contact you about your order if necessary
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Respond to questions or enquiries
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Deal with refunds, replacements or delivery issues
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Meet our legal and accounting obligations
We do not sell your personal information or use it for unrelated marketing purposes.
Payments
Payments made through our website are processed securely by our chosen payment provider. We do not have access to or store your full payment card details.
Wix and other service providers
Our website is hosted and operated using Wix. When you use our website or place an order, some information may be processed securely by Wix and the other services we use to operate our shop.
We may also share the information necessary to fulfil your order with delivery providers such as Royal Mail.
These providers only receive the information they need to provide their service.
How long do we keep your information?
We only keep personal information for as long as we reasonably need it for the purposes described above, including to fulfil orders, deal with enquiries and meet our legal, accounting and record-keeping obligations.
Keeping your information safe
We take reasonable steps to keep your personal information secure and only access or use it when necessary to run our business and provide our services.
Your rights
Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to ask what information we hold about you, request that inaccurate information is corrected, or ask us to delete your information where there is no legal reason for us to keep it.
If you have any questions about how we use your information or would like to exercise your rights, please contact us using the details provided on our website.
You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled correctly.
Cookies
Our website may use cookies and similar technologies to help it function properly, remember preferences and understand how visitors use our website. Some cookies may be provided by Wix or other services used on our website.
You can manage or disable cookies through your browser settings. Some parts of the website may not work correctly if certain cookies are disabled.
Changes to this policy
We may occasionally update this Privacy Policy if our website, services or the way we handle information changes. The latest version will always be available on our website.